The crash is a game that is entirely dependent on your internet connection. Because the rounds take place in real-time, the stability of your network and device is critical for a smooth experience.
Contributing factors to problems might be the following:
When you tried to redeem your winnings, there was a delay with the device or network you were using, which caused the response to be delayed in reaching Duelbits servers.
A cashout attempt was initiated around the crash point, but your input was not received in time owing to latency on the internet.
Instability as a result of using a mobile device
Using a VPN or proxy to connect to another network might degrade the quality of your connection to Duelbits, hence, we strongly advise you to disable them.
FAQ:
Can I get a refund if I tried to cash out but the system wouldn't let me?
We acknowledge how irritating it is when these difficulties arise, although we are unable to issue refunds for client-side network problems as they are beyond our control.
What can I do to avoid this occurring again?
If you are unable to cash out for any of the reasons listed above, we encourage that you use our Autocashout function. Even if there are client-side latency difficulties, it will immediately pull you out of the game when the multiplier reaches the destination you have specified.