Duelbits is legally required to comply with Anti-Money Laundering (AML) regulations as a condition of its licence from the Curaçao Gaming Authority. This page explains what AML means for you as a player, what might trigger a review, what to expect if one is initiated, and why these measures exist.
⚖️ Why AML Requirements Exist
Anti-Money Laundering regulations exist to prevent online platforms from being used to launder money, finance terrorism, or process funds from criminal activity. As a licensed operator, Duelbits must monitor transactions and take action if activity on an account raises compliance concerns.
These are not Duelbits-specific rules, they are legal obligations imposed on all licensed gambling operators. Duelbits is required to report suspicious activity to the relevant authorities in Curaçao as mandated by its licence (Terms of Service, Section 6.3).
🔍 What Can Trigger an AML Review
Most players will never experience an AML review. However, one may be triggered by certain account behaviours, including:
Cumulative deposit or withdrawal activity reaching a certain threshold
Unusual patterns in deposit and withdrawal behaviour (for example, depositing and attempting to withdraw without meaningful wagering activity)
Activity that appears inconsistent with the player's stated profile or previous account history
Regulatory requirements that mandate periodic checks at specific thresholds
An AML review is not an accusation, it is a compliance procedure required by law. It can be triggered automatically by account activity reaching certain parameters, and does not necessarily mean anything is wrong with your account.
📋 What Happens During an AML Review
If an AML review is initiated on your account, the Duelbits compliance team may request documentation to verify your identity and the legitimacy of your funds. Documents that may be requested include:
Government-issued photo ID: passport, national identity card, or driving licence
Proof of residence: a utility bill or bank statement showing your name and address, typically dated within the last three months
Proof of ownership of the payment method or crypto wallet used for deposits
Source of wealth or source of funds documentation: for accounts with higher activity levels, you may be asked to demonstrate the legitimate origin of your funds (for example, payslips, tax returns, business ownership documents, or investment statements)
Not all of these will be requested in every case. The specific documents required depend on the nature and scope of the review.
⏱️ How Long a Review Takes
The time to complete an AML review varies depending on the complexity of the case and how quickly you provide the requested documents. Some reviews are resolved within a few hours, while more complex cases may take days to weeks.
You can help speed up the process by responding promptly to document requests and providing clear, legible copies of everything asked for. If additional documentation is needed, the compliance team will let you know.
🔒 What Happens to Your Account During a Review
While an AML review is in progress, your account access may be restricted. This can include limitations on withdrawals, deposits, or gameplay until the review is completed and the compliance team is satisfied.
Once you have provided the required documentation and it has been verified, restrictions are lifted and normal account access is restored.
📩 How to Respond to an AML Request
If you receive a request for documentation:
Check your email: the compliance team will contact you at the email address linked to your Duelbits account with details of what is needed.
Gather the requested documents.
Submit clear, legible copies: photos of physical documents should be well-lit and show all four corners. Screenshots of digital documents should be uncropped.
Respond via the channel indicated in the request (typically email to [email protected] or through the Live Support panel).
Wait for confirmation: the team will notify you when the review is complete.
Do not submit documents through any channel other than official Duelbits support. If you are unsure whether a request is genuine, contact [email protected] directly to verify before sending anything.
🧾 The 10% Wagering Requirement
Separately from AML reviews, all deposits on Duelbits are subject to a minimum wagering requirement of 10% of the deposit amount before a withdrawal can be initiated (Terms of Service, Section 5.3). This is an integrity measure designed to ensure the platform is used for its intended purpose, gaming, rather than as a transaction channel.
This requirement applies to every deposit regardless of amount, and is separate from any AML review process.
🛡️ Your Privacy During an AML Review
Documents submitted for AML verification are handled in accordance with the Duelbits Privacy Policy. Personal information is used solely for compliance and verification purposes, and is not shared with third parties except where required by law or regulation.
For full details on how your data is handled, check the privacy page.
❓ Frequently Asked Questions
Will every player go through an AML review?
No. Most players will never experience one. Reviews are triggered by specific account activity patterns or regulatory thresholds, not applied to every account.
Does an AML review mean I did something wrong?
No. AML reviews are a standard compliance procedure required by law. Being asked for documents does not mean your account has been flagged for suspicious activity, it may simply mean your account has reached a threshold that requires routine verification.
Can I still play during an AML review?
Account access may be restricted while a review is in progress. The compliance team will inform you of any limitations when the review is initiated.
How do I know if a document request is genuine?
Legitimate requests will come from a @duelbits.com email address or through the Live Support panel. Duelbits will never ask for documents via Telegram, Discord, or any social media DM. If in doubt, contact [email protected] directly.
I submitted my documents. How long until I hear back?
It depends on the complexity of the case. Some reviews are resolved within hours, while others may take days to weeks. If additional documentation is needed, the team will contact you.