If you stop using your Duelbits account for an extended period, it will eventually be classified as dormant and your funds will be forfeited. This guide explains how dormancy works, how to avoid it, and how it differs from other types of account restriction.
💤 What Is Dormancy?
Per the Terms of Service (Section 10.2), an account reaches dormant status after 12 consecutive months of inactivity. Once an account is classified as dormant, any remaining balance is forfeited.
Duelbits will make reasonable efforts to notify you via your registered email address before this happens. However, the classification of the account as dormant and the forfeiture of funds are not contingent upon the successful receipt of that notice. It is your sole responsibility to maintain activity or withdraw funds before the 12-month limit.
⚠️ What You Lose
When an account becomes dormant:
Your entire remaining balance is forfeited: any Duelbits coins, bonus funds, or other credits left in the account are lost
This cannot be reversed: once funds are forfeited through dormancy, they cannot be recovered
This applies regardless of the amount in your account. Whether it is $1 or $10,000, the result is the same after 12 months of inactivity.
🛡️ How to Avoid Dormancy
The simplest way to avoid dormancy is to withdraw any balance you do not intend to use before stepping away from the platform. Do not leave funds sitting in your account if you are not actively playing.
If you plan to take a break but want to keep your account open:
Withdraw your balance first: this eliminates any risk of losing funds to dormancy
Remember the 12-month deadline: set a personal reminder if needed
Duelbits is not a bank (Terms of Service, Section 5.1), funds deposited are for wagering purposes, not long-term storage. No interest is paid on any balance regardless of how long it is held
📊 Dormant vs Closed vs Self-Excluded vs Banned
These are four different account states with different causes and outcomes:
Dormant: triggered automatically after 12 months of inactivity. Balance is forfeited. You did nothing wrong, you simply stopped using the account.
Voluntarily closed: you requested closure through support (Terms of Service, Section 10.1). Your balance is returned subject to a final AML check and any applicable transaction fees. The account can be reopened later by contacting support.
Self-excluded: you requested self-exclusion as a responsible gambling measure. All funds are returned to you manually. Fixed-term exclusions (1 week, 1 month, 6 months) reopen automatically at the end of the period. Permanent self-exclusions remain closed indefinitely. Self-exclusion cannot be shortened or reversed.
Banned (TOS violation): Duelbits closed or restricted your account due to a Terms of Service violation (multi-accounting, VPN use from a restricted country, underage play, fraud, bonus abuse, etc.). Consequences depend on the violation and may include account closure, balance freezing, and confiscation of winnings. The specific outcome is determined by the nature of the breach and is at Duelbits' discretion.
If you want to stop using Duelbits, voluntarily close your account through support rather than simply walking away, this ensures your balance is returned rather than forfeited after 12 months.
🔄 Can a Dormant Account Be Reactivated?
The Terms of Service do not specify a reactivation process for dormant accounts. If your account has been classified as dormant, contact [email protected] to discuss your situation. However, forfeited funds cannot be recovered.
📩 Contact Support
If you have questions about your account status or want to take action before the 12-month inactivity period:
Live Support: open the panel from the left-hand navigation bar
Email: [email protected]
❓ Frequently Asked Questions
How long before my account becomes dormant?
12 consecutive months of inactivity, as defined in the Terms of Service (Section 10.2).
Will Duelbits warn me before my account goes dormant?
Duelbits will make reasonable efforts to notify you by email. However, the forfeiture of funds does not depend on whether you received or read the notification, it is your responsibility to maintain activity or withdraw funds.
Can I get my money back after my account is classified as dormant?
No. Once funds are forfeited through dormancy, they cannot be recovered.
What counts as "activity" to reset the 12-month clock?
The Terms of Service refer to "inactivity" without specifying which actions qualify. To be safe, withdraw any balance you do not plan to use rather than relying on occasional logins to reset the clock.
Is there a dormancy fee?
The Terms of Service do not mention dormancy fees. The consequence of dormancy is forfeiture of the remaining balance after 12 months of inactivity.
I want to take a break but keep my account. What should I do?
Withdraw your entire balance before stepping away. An account with a zero balance can go dormant without any financial loss. When you are ready to return, contact support to check your account status.
What is the difference between dormancy and account closure?
If you voluntarily close your account through support, your balance is returned. If you simply stop using the account and it goes dormant after 12 months, your balance is forfeited. Always close formally rather than walking away with funds in the account.