How to Delete Your Duelbits Account

If you want to close your Duelbits account, you can request it at any time through the support team. This guide covers the full process, what happens to your funds and bets, the difference between account closure and self-exclusion, and how to request data deletion.

Account closure is handled through Duelbits support, there is no self-service option in the profile interface. To request closure:

Before requesting closure, read the sections below so you know what happens to your balance, active bets, and bonuses.

Before closing your account, withdraw any remaining balance. Per the Terms of Service (Section 10.1), your balance will be returned subject to a final AML check and any applicable transaction fees, but it is simpler and faster to withdraw before requesting closure rather than after.

Remember that all deposits must meet the 10% wagering requirement before a withdrawal can be initiated. If you have recently deposited and have not yet wagered 10% of the deposit amount, complete the requirement before requesting closure.

If you have open bets at the time of closure, use the cash-out feature on all active bets before requesting closure, where cash-out is available. Settling your bets before closing avoids complications.

If you request closure while bets are still active, discuss this with the support team, they will advise on how your open bets will be handled.

All active bonuses, promotional offers, and reward funds are forfeited when your account is closed. This includes any bonus balance, pending wagering requirements, free spins, and promotional entries.

If you have an active bonus with remaining wagering requirements, you will not be able to complete them after closure. Consider whether you want to finish any active promotions before requesting closure.

Yes. Unlike permanent self-exclusion, a voluntary account closure can be reversed. If you change your mind, contact Duelbits support at [email protected] and request reopening. The support team may ask verification questions to confirm account ownership before reactivating.

These are two different things and exist for different reasons:

Account closure is for users who simply want to leave the platform, they no longer want to use Duelbits, they are switching to another platform, or they want to tidy up unused accounts. Closure can be reversed at any time by contacting support.

Self-exclusion is a responsible gambling tool for users who need to stop gambling. Self-exclusion comes with a mandatory 24-hour cooling-off period, fixed duration options (1 week, 1 month, 6 months, or permanent), and cannot be shortened or reversed once applied. Fixed-term self-exclusions reopen automatically at the end of the period. Permanent self-exclusions remain closed indefinitely.

If you are closing your account because gambling is causing you harm, self-exclusion is the appropriate tool, not account closure, it provides stronger protections and prevents you from simply reopening the account during a vulnerable moment.

Closing your account does not automatically delete your personal data. Duelbits is required by its licence and AML regulations to retain certain records (such as transaction history, identity verification documents, and betting history) for a legally mandated period, even after account closure.

If you want your personal data deleted, you need to make a separate data deletion request:

Data subject to legal retention requirements cannot be deleted until the retention period expires. Once all retention periods have passed, remaining data is deleted or anonymised.

If you are not sure whether you want to close your account permanently, be aware that inactive accounts are classified as dormant after 12 consecutive months of no activity (Terms of Service, Section 10.2). Duelbits will make reasonable efforts to notify you by email, but it is your responsibility to maintain activity or withdraw funds before the 12-month limit.

If you simply want to take a break without formally closing your account, you can stop using it, but make sure to withdraw any balance you do not want to leave idle.

Can I close my account myself from the profile settings?
No. Account closure must be processed through support. Contact Live Support or email [email protected].

Will I get my balance back when I close my account?
Yes. Your remaining balance will be returned subject to a final AML check and any applicable transaction fees. It is easier to withdraw your balance before requesting closure.

Can I reopen my account after closing it?
Yes. Contact support and request reopening. The team may ask verification questions to confirm account ownership.

What is the difference between closing my account and self-excluding?
Account closure is reversible and has no cooling-off period, it is for users who want to leave the platform. Self-exclusion is a responsible gambling tool with fixed durations that cannot be reversed, designed for users who need to stop gambling. If gambling is causing you harm, use self-exclusion instead.

Does closing my account delete my data?
No. Data deletion is a separate request. Some data must be retained for regulatory purposes regardless. Email [email protected] to request data deletion after closure.

What happens if I do nothing and just stop using my account?
After 12 months of inactivity, your account is classified as dormant. Withdraw any remaining balance before this happens.