Email changes on Duelbits are handled through the support team, they cannot be made through the profile interface. This is a security measure to protect your account from unauthorised changes. This guide covers how to request a change, what verification is involved, and what to do if you no longer have access to your old email.
📩 How to Request an Email Change
Contact Duelbits support via Live Support (left-hand navigation bar) or email [email protected].
Let the team know you want to change the email address on your account.
Provide your User ID, found in Profile → Settings under "User Information" in the right-hand panel. This helps the team locate your account quickly.
The support team will ask you a few questions to confirm ownership of the account before making any changes.
Once ownership is confirmed, the team will update the email address on your account.
You will receive a verification email from [email protected] at your new email address. Click the link to verify and complete the change.
The change is normally immediate once the support team processes it. Your account is not restricted during the process, you can continue playing, depositing, and withdrawing as usual.
✅ Verifying Your New Email
After the change is made, Duelbits sends a verification email to your new address. This is the same process as the initial email verification at registration:
Subject line: [Duelbits] Confirm your email
Sender: [email protected]
Action: Click the green "Verify My Email" button or the backup text link
The verification link expires after 48 hours. If you miss it, you can request a new one from Profile → Verification.
Until your new email is verified, withdrawal access and some features may be restricted, just as they are for any unverified email.
For full details on email verification, check the How to Verify Your Email on Duelbits page.
🔐 What Verification Does Support Require?
Before changing your email, the support team will verify that you are the account owner. The specific questions or documents requested may vary depending on the situation, but can include:
Questions about your account activity, deposit history, or registration details
Confirmation from your currently registered email address (if accessible)
Additional identity verification if the team requires further confirmation
This process exists to prevent someone other than you from changing your email and taking over your account.
📭 What If You Cannot Access Your Old Email
If your old email address is no longer accessible, because the account was hacked, deleted, the provider shut down, or you simply forgot the password, you can still request an email change:
Contact support via Live Support or email [email protected] from any email address.
Explain that you cannot access the email currently registered on your account.
Provide your User ID and be prepared to answer questions that verify your account ownership through other means.
The support team will guide you through an alternative verification process.
This may take slightly longer than a standard email change since the team cannot send a confirmation to your old address. Respond promptly to any requests from the team to keep the process moving.
⚠️ Security Tips When Changing Your Email
Use an email you fully control: avoid shared, temporary, or work email addresses that you might lose access to in the future
Use a major provider: Gmail, Outlook, or Yahoo are reliable choices that are unlikely to shut down or block Duelbits emails
Verify immediately: click the verification link as soon as it arrives. If it expires after 48 hours, you will need to request a new one
Check 2FA: if you have two-factor authentication enabled, make sure it is still active after the email change. An email change does not affect your 2FA configuration, but it is good practice to confirm
Do not share your new email address with anyone in chat, forums, or social media. Your registered email is a security credential, not public information
🚨 If You Did Not Request an Email Change
If you receive a notification that your email address has been changed and you did not request it, your account may be compromised. Act immediately:
Contact Duelbits support via Live Support or [email protected], explain that an unauthorised email change was made.
Change your password immediately if you can still access your account.
Check your 2FA, if it has been disabled without your knowledge, report this to the support team.
The team will investigate and take steps to secure your account.
❓ Frequently Asked Questions
Can I change my email address myself from the profile settings?
No. Email changes must be processed through support to protect your account from unauthorised modifications. Contact Live Support or email [email protected].
How long does the email change take?
The change is normally immediate once the support team has verified your identity and processed the request.
Is my account restricted while the change is being made?
No. You can continue using Duelbits normally during the process. However, once the new email is set, you should verify it promptly, an unverified email may restrict withdrawal access.
Will I need to verify my new email?
Yes. You will receive a verification email at your new address from [email protected]. Click the link within 48 hours to complete verification.
Does changing my email affect my 2FA, balance, or bet history?
No. An email change only updates the email address on your account. Your 2FA configuration, balance, bet history, User ID, and all other account data remain unchanged.
Can I change my email back to the old one later?
Yes. Follow the same process, contact support and request the change. The same ownership verification will apply.