Gambling on Duelbits is designed to be entertainment. But for some players, gambling can develop negative side effects. Duelbits takes this seriously and offers tools, information, and support to help you stay in control. This guide covers everything available to you.
🧠 Recognising Problem Gambling
Before looking at the tools available, it is worth understanding the warning signs. You may be developing a problem with gambling if:
You are spending more money than you can afford to lose
You are chasing losses by increasing your bets to try to win back what you lost
Gambling is becoming your only form of entertainment or your primary hobby
You are gambling when stressed, depressed, or under the influence of alcohol, drugs, or medication
You are hiding your gambling activity from family or friends
You are neglecting responsibilities, relationships, or other interests because of gambling
You feel anxious or restless when you are not gambling
If any of these apply to you, the tools and resources below can help, and Duelbits support is available 24/7 to assist you confidentially.
🛡️ What Tools Are Available
Duelbits provides the following responsible gambling measures:
Self-exclusion: the ability to temporarily or permanently restrict access to your account. This is the primary tool for players who need to stop gambling. Full details are in the section below and in the dedicated Self-Exclusion guide.
24/7 support: the Duelbits support team is available around the clock to discuss responsible gambling concerns, assist with self-exclusion requests, or point you toward external resources. All conversations are confidential.
External self-assessment: Duelbits recommends the BeGambleAware self-assessment tool, which helps you evaluate whether your gambling behaviour may be harmful.
External blocking software: third-party tools that block access to gambling sites across all your devices.
🔒 Self-Exclusion
Self-exclusion means stopping all betting and gambling on Duelbits for a set period. You can choose to self-exclude from the sportsbook, the casino, or both.
How to request self-exclusion:
Contact Duelbits support via Live Support (left-hand navigation bar) or email [email protected].
Request self-exclusion, you may be asked to provide a screenshot of your account transactions to verify ownership.
Your account will be placed into a 24-hour cooling-off period immediately. During this time, all gambling activity is disabled.
After the cooling-off period, a support agent will present the available exclusion periods and help you choose.
Once confirmed, the self-exclusion takes effect and cannot be reversed or shortened.
Available exclusion periods:
1 week
1 month
6 months
Permanent
There are no variations to these periods. Duelbits may also apply a short self-exclusion to an account if it believes doing so is needed or beneficial to the player.
What happens to your funds and bets:
All remaining funds in your account will be returned to you manually by the Duelbits team. You cannot leave a balance in your account during a self-exclusion, and you will not be able to log in to withdraw funds yourself.
For active bets, you must use the cash-out feature on all open bets before the exclusion is confirmed. If you do not, Duelbits will apply cash-out on your behalf. If cash-out is not available on a bet, the bet remains active and is settled normally, any winnings will be sent to you manually. Bets will not be voided and stakes will not be returned.
After self-exclusion ends:
Fixed-term exclusions (1 week, 1 month, 6 months) end automatically, your account will be reopened when the period is complete. Permanent self-exclusions remain closed indefinitely.
Any wagers, reward funds, or promotional entries made during a self-exclusion (through a new account or other means) will be forfeited with no return of stakes or payment of winnings.
📝 Tips for Staying in Control
Duelbits recommends the following to keep gambling enjoyable:
Set a budget before you start: Decide how much you can afford to gamble with based on your financial situation. Play with amounts that are for fun and entertainment, never gamble with money you cannot afford to lose.
Do not chase losses: Trying to win back what you lost by increasing your bets is one of the fastest paths to problem gambling. Accept losses as part of the experience.
Set a time limit: Decide how long you will play and stick to it. Gambling should stay in balance with your other hobbies and responsibilities, it should not become your only activity.
Do not play under the influence: Avoid gambling when you are stressed, depressed, under pressure, or under the influence of alcohol, drugs, or medication. Your decision-making is impaired in these states.
Take breaks: Step away when you notice fatigue, frustration, or difficulty concentrating. These are signs you should stop for the day.
Keep only one account: Having a single account makes it easier to track how much time and money you are spending. Creating multiple accounts is also a violation of the Terms of Service.
🧰 External Resources and Blocking Tools
Duelbits recommends the following external resources for players who need additional support:
Self-assessment:
BeGambleAware self-test: a questionnaire to help you evaluate whether your gambling may be harmful
BeGambleAware information: educational resources about safer gambling
Blocking software:
Gamban (gamban.com): blocks access to thousands of gambling websites and apps across all your devices
GamBlock (gamblock.com): blocking software that prevents access to online gambling sites
Betblocker (betblocker.org): a free tool that blocks gambling sites and apps
Parental controls:
If you are concerned about minors accessing gambling sites, Duelbits recommends using internet filter software.
👶 Minor Protection
You must be at least 18 years old to use Duelbits. To protect minors in your household:
Keep your login credentials secure and never share them with anyone, including family members
Enable two-factor authentication (2FA) on your account
Use parental control or internet filter software on devices accessible to children
If an account is found to belong to a minor, it will be closed immediately, deposits will be voided and returned, and all winnings will be forfeited.
For full details, check this guide.
📩 How to Contact the Responsible Gambling Team
All responsible gambling enquiries go through Duelbits support. The team is available 24/7 and will handle your request confidentially:
Live Support: open the panel from the left-hand navigation bar
Email: [email protected]
You can request self-exclusion, ask questions about responsible gambling, or request information about external support resources through either channel. Duelbits will not share any information about you without your consent.
What to Expect Next
If you contact support about responsible gambling, a member of the team will discuss your options and help you take the appropriate next steps, whether that is self-exclusion, external resources, or simply answering your questions. There is no judgement and no pressure.
❓ Frequently Asked Questions
❓ Frequently Asked Questions
How do I self-exclude from Duelbits?
Contact Live Support or email [email protected] and request self-exclusion. Your account will be placed into a 24-hour cooling-off period immediately, after which you choose your exclusion duration.
What self-exclusion periods are available on Duelbits?
1 week, 1 month, 6 months, or permanent. Once applied, the chosen period cannot be shortened, cancelled, or reversed.
Does my account reopen automatically after self-exclusion?
Yes. Fixed-term self-exclusions (1 week, 1 month, 6 months) end automatically and your account is reopened. Permanent self-exclusions remain closed indefinitely.
What happens to my balance when I self-exclude?
All remaining funds are returned to you manually by the Duelbits team. You cannot leave a balance in your account during a self-exclusion period.
Does Duelbits have deposit limits?
Duelbits does not currently offer configurable deposit limits as a platform feature. Self-exclusion and 24/7 support are the primary responsible gambling tools available.
How do I block myself from all gambling sites?
Use third-party blocking software such as Gamban (gamban.com), GamBlock (gamblock.com), or Betblocker (betblocker.org). These tools block access to thousands of gambling sites across all your devices.
Is my responsible gambling request confidential?
Yes. Duelbits will not share any information about you without your consent. All responsible gambling conversations with support are treated confidentially.