This page explains the Duelbits privacy policy in straightforward language. It is not a replacement for the full legal policy, you can read that at the Privacy page, but it covers the key points so you know what data is collected, why, and what you can do about it.
📋 What Data Duelbits Collects
Duelbits collects different types of data depending on how you interact with the platform:
Data you provide directly:
Email address (at registration)
Username / display name
Password (stored in encrypted form)
Steam ID or Google account identifier (if you register through one of these)
Crypto wallet addresses (when you deposit or withdraw)
Identity verification documents if requested (government-issued ID, proof of address, source of funds)
Data collected automatically:
IP address
Device type and operating system
Browser type and version
Pages viewed, games played, and general usage patterns
Timestamps of account activity (logins, bets, deposits, withdrawals)
Data from transactions:
Deposit and withdrawal amounts, methods, and timestamps
Betting history and game activity
Fiat payment details if applicable (processed by third-party payment providers, not stored directly by Duelbits)
🔍 How Your Data Is Used
Duelbits uses the data it collects for the following purposes:
Operating your account: processing registrations, logins, deposits, withdrawals, and bets
Identity verification: confirming your age, identity, and eligibility when verification is required
Legal and regulatory compliance: meeting anti-money laundering (AML) obligations, reporting to the Curaçao Gaming Authority, and responding to law enforcement requests
Fraud prevention: detecting suspicious activity, preventing multi-accounting, and identifying VPN or proxy use from restricted regions
Platform improvement: analysing usage patterns to improve games, site performance, and the overall user experience
Communication: sending transactional emails (account confirmations, password resets, security alerts) and, where you have opted in, promotional and marketing emails
Duelbits does not sell your personal data to third parties for marketing purposes.
🤝 Who Your Data Is Shared With
Duelbits shares data with the following categories of third parties, as necessary:
Payment processors: to complete crypto and fiat transactions
Identity verification providers: to carry out KYC checks when required
Service providers: companies that help operate the platform (hosting, analytics, customer support tools such as Intercom)
Game providers: third-party studios may receive limited data (such as your user ID and region) to deliver games and enforce their own geographic restrictions
Herpestidae Services Limited: the Cyprus-based subsidiary that handles management, payment, and support services for Duelbits
Regulators and law enforcement: when required by law, regulation, or court order
Marketing partners: only with your consent where required, and only for Duelbits-related promotions
All third-party partners are contractually required to protect your data and use it only for the agreed purposes.
⏱️ How Long Your Data Is Stored
Duelbits retains your data for as long as your account is active and as required by law. After account closure:
Certain data may be retained for regulatory, legal, or dispute-resolution purposes, the Curaçao Gaming Authority requires operators to maintain records for a set period
Transaction records and betting history are typically retained for the duration required by AML regulations
Once all legal retention periods have expired, data is deleted or anonymised
🍪 Cookies
Duelbits uses cookies, small files stored on your device, for the following purposes:
Strictly necessary cookies: required for the site to function (logging in, maintaining your session, remembering your display currency)
Analytical / performance cookies: used to understand how visitors use the site, which pages are visited most, and where errors occur. This helps improve site performance
Functionality cookies: used to remember your preferences (such as display currency and language) when you return to the site
Third-party services integrated into the platform (such as analytics providers) may also set their own cookies.
You can block or delete cookies through your browser settings, but blocking essential cookies may prevent you from logging in or using the platform properly.
🔐 Your Rights Under GDPR
If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):
Right of access: you can request a copy of the personal data Duelbits holds about you
Right to rectification: you can request that inaccurate or incomplete data be corrected
Right to erasure: you can request that your data be deleted (subject to legal retention requirements)
Right to restriction: you can request that processing of your data be limited in certain circumstances
Right to data portability: you can request your data in a structured, machine-readable format
Right to object: you can object to processing of your data for certain purposes, including direct marketing
Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time
To exercise any of these rights, contact Duelbits at [email protected]. Duelbits will respond within the timeframe required by applicable law (typically 30 days).
✏️ How to Update Your Personal Information
You can update certain personal information directly from your Duelbits account:
Display name: change it from Profile → Settings (must be between 3 and 24 characters)
Password: change it from Profile → Security
Email preferences: toggle MMA Jackpot emails and marketing emails on or off from Profile → Settings
For changes to your registered email address or any information that cannot be updated through the interface, contact support at [email protected].
🗑️ How to Request Data Deletion
If you want your personal data deleted:
Contact [email protected] with a request for data deletion.
Specify whether you want full account closure and data deletion, or just removal of specific data.
The support team will confirm what can be deleted and what must be retained for legal or regulatory reasons.
Note that Duelbits is required by its licence and AML obligations to retain certain records (such as transaction history and identity verification documents) for a legally mandated period, even after account closure. Data subject to these requirements cannot be deleted until the retention period expires.
📧 Marketing Communications
You can control whether you receive promotional emails from Duelbits:
MMA Jackpot emails: toggle on or off from Profile → Settings
Marketing emails: toggle on or off from Profile → Settings
Transactional emails (password resets, security alerts, account notifications) cannot be opted out of, they are required for the safe operation of your account.
❓ Common Questions
Does Duelbits sell my data?
No. Duelbits does not sell personal data to third parties for marketing purposes.
Can I use Duelbits without giving personal information?
You must provide an email address to register. Beyond that, additional personal information is only collected if identity verification is requested. You can play without providing further personal details unless verification is triggered.
What happens to my data if I close my account?
Some data is retained for regulatory and legal purposes as required by the Curaçao Gaming Authority and AML regulations. Once all retention periods expire, your data is deleted or anonymised.
How do I know if my data has been breached?
Duelbits is required to notify affected users and relevant authorities in the event of a data breach that poses a risk to your rights and freedoms, in accordance with applicable data protection laws.